These terms set out how booking an event with Aster Events works — deposits, balances, what's included, and what happens if plans change. We keep them plain and public, because that's the whole point of how we price.
Operator note: have these reviewed against your insurance and final cancellation policy before launch. Figures below match the published package pricing as of June 2026.
Securing your date
A £500 deposit secures your date. The deposit is non-refundable, comes off your total, and is not an additional fee. Until the deposit is received, dates are held provisionally and may be offered to other clients.
Balance
The remaining balance is due seven days before your event. For bookings made within seven days of the event, full payment is due at booking.
What's included
Each package lists exactly what's included on the packages page. Every package includes setup, an on-site lead for the event, and strike (take-down) afterwards. Add-ons are priced upfront on the à la carte menu. Your written quote itemises everything before you commit.
What's not included
- Catering, venue hire, photography and entertainment.
- Fresh flowers (faux florals are included by default; a fresh-flower upgrade is available à la carte, priced per linear metre).
- Anything not listed in your written quote.
Travel
Cardiff plus thirty miles is included on most packages (twenty miles on Life Celebrations). Beyond that: 30–60 miles +£150, 60–100 miles +£300. We travel UK-wide on request; longer distances are quoted individually.
Changes & tailoring
Packages can be tailored on request up to the point of final headcount confirmation. Add-ons can be added at any time at the published à la carte price. Reducing a package below its base specification does not reduce the base price.
Cancellation
If you cancel, the £500 deposit is non-refundable. Cancellations made within fourteen days of the event may incur the full balance, as stock, labour and sourcing will already be committed. If we ever have to cancel for reasons within our control, you receive a full refund including the deposit.
On the day
Everything is delivered in-house — one contract, one invoice, one number to call. We arrive, we design, we strike. You're responsible for ensuring venue access at the agreed times and for any venue restrictions we need to know about in advance.
Damage & loss
Our pieces are hired, not sold (except keepsake items explicitly sold to you, such as personalised signage). Significant damage to or loss of hired stock caused by guests may be charged at replacement cost, which we'll always discuss with you first.
Questions
Anything unclear? Email astereventsuk@gmail.com or book a consultation — we'd rather you ask before you book than wonder after.